FAQ

FAQ

Do you take credit cards?

VISA, Discover and Mastercard credit and debit cards are accepted at most merchandise and concession stands located inside the arena. There is also an ATM located at Gate D inside.

How much is parking?

Garage parking is conveniently located across from the Civic Arena. Also, adjacent to the Big Sandy Superstore Arena are two parking garages at Pullman Square. Costs range anywhere from $0.25 per/hour to $10.00 for the evening.

WiFi?

The arena Convention Center has wireless access as well as the backstage area for event promoters. The main arena does not have WiFi Access.

What time does the Box Office open on event days?

The Big Sandy Superstore Arena Box Office is open Monday- Friday 10:00 a.m. - 4:00 p.m and Saturday 10:00am -2:00pm.  In the event of a  Sunday show, the box office opens four hours before show time.

When do doors open?

Doors usually open one hour prior to the show time. Please refer to the individual event page for event specific information.

How do I purchase Accessible Seating Tickets?

Accessible seating tickets can be purchased at the Big Sandy Superstore Arena Box Office or at www.ticketmaster.com

Are cameras allowed?

Cameras are permitted for most events. If allowed, the Big Sandy Superstore Arena allows only small personal still-cameras. Cameras with detachable lenses are not permitted. Video, audio and professional camera and recording devices are strictly prohibited in the building. For major concerts and events, camera policies may vary. For more information please visit the individual event page closer to the event date.

Where do I find out about the Big Sandy Superstore Arena?

For information about the Big Sandy Superstore Arena, please visit and like our Facebook page at http://www.facebook.com/bigsandyarena. You can also sign up for the Big Sandy Arena Insider e-mail club at http://mm.ticketmaster.com/brand/userLogin.aspx?b=bigsandyarena&l=17

How many seats does the Big Sandy Superstore Arena have?

The Big Sandy Superstore Arena can seat as many as 7,500 people depending on the event setup. For booking information, contact Brian Sipe at 304.696.5566 or briansipe@bigsandyarena.com

Where can I find a seating chart for the Big Sandy Superstore Arena?

Seating charts for events can be found on the individual event pages as well as www.ticketmaster.com

Where can I purchase tickets?

To order tickets to any of our events through Ticketmaster visit www.ticketmaster.com, call 800.745.3000, or visit your closest Ticketmaster outlet. Tickets may also be purchased at the arena box office.

What are the hours for the on-site Box Office?

The Big Sandy Superstore Arena Box Office is open Monday- Friday 10:00 a.m. - 4:00 p.m. and Saturday 10:00am - 2:00pm  In the event of a Sunday show, the box office opens four hours before show time.

What does "will-call" mean?

Tickets ordered or prepaid can be picked up at the Arena Box Office windows, located on the 3rd Ave. side of the building. Will Call windows are located outside the arena and are open two hours prior to events. Patrons must present valid photo identification when picking up tickets. Proof of purchase such as a valid confirmation number may also be required.

What types of activities can be found near the Big Sandy Superstore Arena?

There are a number of activities that are located very close to the Big Sandy Superstore Arena. Pullman Square is walking-distance away and it is full of restaurants, stores, a movie theater and much more. Visit our PLAN YOUR VISIT TAB or www.wvvisit.org for more information.

How do I find out more information about becoming a corporate sponsor for the Big Sandy Superstore Arena?

Contact Veronica Hordubay at 304.696.5947 or vhordubay@bigsandyarena.com

Are gift cards available for events and games?

Gift certificates are available at the arena box office

How do I know if an artist will be performing at the Big Sandy Superstore Arena and when tickets are going to go on sale?

For information on artists and different events coming to the Big Sandy Superstore Arena, please visit our homepage on our website at http://bigsandyarena.com. This information can also be found on our Facebook page at www.facebook.com/bigsandyarena or by calling the event information line at 304.696.5990.

At what age are you required to have a ticket to an event?

Children, age two and older, must have a ticket for ALL events. Most family shows including Sesame Street do require all children who have reached their first birthday to have a ticket to the event. Please refer to the individual event page for further information regarding a specific event.

How long do concerts normally last?

The length of concert varies for each event.

Can I bring in my own food and beverages?

No, outside food and beverages are prohibited inside the Big Sandy Superstore Arena.

Can I bring a stroller?

Strollers are not permitted into the arena seating area. If necessary, strollers may be left in the mail lobby upon entering the arena. Big Sandy Superstore Arena is not responsible for any lost, stolen or damaged items.

Is smoking allowed in the building?

The Big Sandy Superstore Arena is a smoke-free facility. Therefore, smoking is not permissible in the public areas by any GUEST or employee. Designated smoking areas are set up outside of Gates C and F. For certain events, this area may be utilized; if so, an alternate smoking area will be designated. There will also be Smoking Gate attendant to let you in and out of the building utilizing your ticket stub and a hand stamp to gain re-entry.

How can I get a backstage pass for a concert?

The arena does not have the authority to sell or give backstage passes. Backstage passes and meet and greets are normally given through the artist's fan club or record label and sometimes may become available through promotional contests with local radio and TV stations.

What hotels are nearby the Big Sandy Superstore Arena?

For hotel information Click Here

Contact

Contact Us

One Civic Center Plaza
Huntington, WV 25701
P: 304.696.5990
F: 304.696.1777


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